Welcome to www.baytreeflorists.co.uk (the “Website”), operated by The Bay Tree Florists (“We”). We are committed to protecting your privacy and handling your personal information with transparency and care.
This Privacy Policy outlines how we collect, use, and protect the information you provide to us when using our Website. It also explains your rights and how to exercise them.
1.Who we are
For the purposes of applicable data protection laws, including the Data Protection Act 1998, the data controller is:
The Bay Tree Florists
Batchen Street, Elgin, IV30 1BH
Email: contact@baytree-florists.co.uk
Phone: 01343 551488
2. Information we collect
We collect two types of data from our Website users:
a) Personal Information
This includes data that identifies you directly, such as:
· Name
· Address
· Phone number (including mobile)
· Email address
· Payment details (e.g. credit card information)
· Order and delivery details
· Any correspondence you send to us
You provide this data when:
· Placing an order
· Filling in forms on the Website
· Subscribing to our services or newsletters
· Contacting us directly
b) Non-Personally Identifiable Information
This includes statistical or technical data like:
· IP address
· Browser type
· Time spent on the Website
· Pages visited
· Device and location data
This information helps us understand how visitors use our site and improve user experience.
3. How we use your information
Your information may be used for the following purposes:
· To process orders and payments securely
· To provide customer support and respond to inquiries
· To personalise your shopping experience and present the Website effectively
· To send you service updates, including changes to policies or terms
· To offer promotional content, if you’ve opted in (see Direct Marketing below)
· To comply with legal obligations and prevent fraud
4. Sharing your information
We will never sell your data. However, we may share your personal data in these circumstances:
· With service providers (e.g. payment processors) who help us fulfil your order
· Within our group of companies (if applicable), for internal business purposes
· If our business is acquired, customer data may be part of the transferred assets
· Where required by law, or to protect our business, customers, or others (e.g. for fraud prevention)
All third parties we work with are required to treat your data with strict confidentiality and in accordance with data protection laws.
5. Direct marketing
If you are an existing customer, we may occasionally contact you via email, post, phone or SMS with information about similar products or services.
You can opt out of marketing communications at any time by:
· Clicking the "unsubscribe" link in our emails
· Emailing us at contact@baytree-florists.co.uk
6. Data security
We take data security seriously. Your personal data is stored on secure servers using SSL (Secure Socket Layer) encryption. Access to your data is limited to authorised personnel and third parties who are contractually bound to keep it safe.
Please note, while we strive to protect your data, no internet transmission is 100% secure.
7. Cookies
Our Website uses cookies to enhance your experience and monitor site usage. Cookies are small files stored on your browser that help us:
· Recognise returning users
· Customise content
· Track website usage statistics
· Enable secure checkout sessions
You can manage or disable cookies via your browser settings. Disabling cookies may affect the functionality of our Website.
For more information on cookies, visit www.allaboutcookies.org.
8. Your rights
You have the right to:
· Request access to the personal data we hold about you
· Request correction or deletion of your data
· Object to certain uses of your data (e.g. direct marketing)
· Withdraw consent at any time
To exercise your rights, please write to us at:
The Bay Tree Florists
Batchen Street, Elgin, IV30 1BH
Please include your full name and address.
9. Third-party links
Our Website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or policies of these sites. We recommend reviewing their privacy policies before submitting any personal data.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or through a notice on our Website. Please check this page periodically to stay informed.
11. Contact us
If you have any questions, comments, or requests related to this Privacy Policy, please contact us:
Email: contact@baytree-florists.co.uk
Phone: 01343 551488
Address: Bay Tree Florists, Batchen Street, Elgin, IV30 1BH
